Introduction
This Privacy Policy describes how MyPrintZone and its affiliates (collectively “MyPrintZone”, “we”, “our”, “us”) collect, use, share, protect or otherwise process your information / personal data through our website https://www.myprintzone.in
(hereinafter referred to as the “Platform”). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.
By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.
Collection
We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our business relationship and related information provided from time to time.
Some of the information that we may collect includes but is not limited to personal data/information provided to us during sign-up/registering or using our Platform such as:
Name
Company/Organization name
Date of birth (if applicable)
Billing and shipping address
Telephone/mobile number
Email ID
GST number (if applicable)
Any identification or business proof submitted by you
Artwork, logos, designs or other print files shared for order execution
Some of the sensitive personal data such as bank account details, credit/debit card information or other payment instrument details may be collected through secure third-party payment gateways with your consent and in accordance with applicable law(s). We do not store your complete card details on our servers.
You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.
We may track your behaviour, preferences and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis.
We will also collect your information related to your transactions on the Platform and through third-party service providers such as logistics partners and payment gateways. When such third parties collect your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for third-party privacy practices and request you to read their privacy policies prior to disclosing any information.
If you receive an email or call claiming to be from MyPrintZone asking for confidential information such as OTP, debit/credit card PIN, net banking password or similar details, we request you to never provide such information. If you have already revealed such information, report it immediately to the appropriate authorities.
Usage
We use personal data to provide the services you request. This includes but is not limited to:
Processing and fulfilling printing orders (ID cards, lanyards, medals, trophies, corporate printing etc.)
Assisting customers in handling and completing transactions
Enhancing customer experience
Resolving disputes and troubleshooting problems
Informing you about offers, products, services and updates
Customising your experience on the Platform
Detecting and protecting against fraud, error or criminal activity
Enforcing our terms and conditions
Conducting marketing research, analysis and surveys
To the extent we use your personal data to market to you, we will provide you with the ability to opt-out of such communications.
You understand that access to certain products/services may be affected if required permissions are not granted to us.
Sharing
We may share your personal data internally within our business entities, affiliates and authorised team members for providing services and order fulfilment.
We may disclose personal data to third parties such as:
Logistics and courier partners
Payment gateway providers
Technology service providers
Marketing and communication partners
Business partners or vendors
Such disclosures may be required to provide you access to our services, comply with legal obligations, enforce our user agreement, facilitate marketing activities or prevent fraudulent or illegal activities.
We may disclose personal and sensitive personal data to government agencies or law enforcement authorities if required by law or in good faith belief that such disclosure is necessary to respond to legal processes, enforce our policies or protect the rights, property or safety of users or the public.
We do not sell your personal data to third parties.
Security Precautions
To protect your personal data from unauthorised access, misuse or disclosure, we adopt reasonable security practices and procedures.
Once your information is in our possession, we adhere to internal security guidelines to safeguard it. However, transmission of information over the internet is not completely secure and may involve inherent risks beyond our control.
By using the Platform, you acknowledge and accept the security implications of data transmission over the internet. Users are responsible for maintaining the confidentiality of their login credentials.
Data Deletion and Retention
You may request deletion of your account by contacting us through the details provided below. Deletion of your account may result in loss of access to order history and related services.
In the event of pending grievances, disputes, shipments or legal requirements, we may refuse or delay deletion of your data.
We retain personal data for no longer than necessary for the purposes for which it was collected or as required under applicable law. We may retain anonymised data for analytical and research purposes.
Your Rights
You may access, rectify and update your personal data through the functionalities provided on the Platform or by contacting us directly.
You may withdraw your consent for processing your personal data by writing to us with the subject line:
“Withdrawal of Consent for Processing Personal Data”
Please note that withdrawal of consent will not be retrospective and may restrict access to certain services.
Consent
By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure and processing of your information in accordance with this Privacy Policy.
If you provide personal data relating to other individuals (such as employee details for ID card printing), you represent that you have the authority to do so and permit us to process such information in accordance with this Privacy Policy.
